Consistent with prior patterns, Mr. Elmore did not contact me. The next day I received a call from the nutty women in Rhode Island who stated that they were in fact going to charge me for the 25% restocking fee and that was indicated on my receipt. Looking into buying one of these $2k 110v plug and play spas from Costco. I then received a shipping notice. Catalina has been building swim spas since 1980 – longer than any other manufacturer in the world. BBB reports on known marketplace practices. Hot Tubs & Spas - Aqua Living Factory Outlets. He was rude and totally not understanding and found ways to assure that no matter what I presented to the credit card company to appeal their fraudulent ways I would not be able to have th, Learn how the Birdeye Score® is calculated. Hot Tubs & Spas - Aqua Living Factory Outlets. Aquarest Spas was first mentioned on PissedConsumer on Apr 27, 2018 and since then this brand received 7 reviews.. Aquarest Spas ranks 65 of 256 in Pools, Spas and Plumbing Supplies category. It has now been 2 more weeks, despite Mr. Elmore’s promise, no hot tub and no contact from Aqua Living. ... Doug and Aqua Spa is a fantastic company to do business with. Thank you for reading! The overall rating of the company is 1.9 and consumers are mostly dissatisfied.. Richard assured me that they would rush me to the front of the line and that I would have a new spa in 2 weeks. He indicated he would look into it and get back to me. This is the 2nd video showcasing the Aqua Living Showroom Spa selection Aqua Living Factory Outlets sells 110v, 220v, and swim spas at wholesale prices. 156 Reviews. Check out what 126 people have written so far, and share your own experience. Top AquaRest Spa Hot Tub Reviews. The sales person Austen Heath gave the worst customer service I have ever received. The set of Aqua … It turns out there was damage so guess what, back to the factory and I still don't have a spa 8 weeks after paying at this point. See Jacuzzi's most popular hot tubs San Diego has to offer. BBB Business Profiles may not be reproduced for sales or promotional purposes. Mr. Elmore asked that I continue with the purchase and promised that he would have the hot tub built, shipped and installed within 2 weeks. Aqua Living Factory Outlets sells 110v, 220v, and swim spas at wholesale prices. I spoke to a women in Rhode Island who was very gracious and understanding and told me she would take care of it and call me back later in the day. Paying on the spa since August. You would think that was good right? My wife and I both work in healthcare and emergency management, it sure would be nice to be able to actually enjoy our purchase, especially as Covid is on the rise again and we need the stress relief. They have no customer service, no one returns phone calls or emails and they have a hidden no return policy should you need to cancel an order. I immediately called both Jay and Richard and I was told to not worry about it, they would get it fixed. It took a couple of days to figure out, but someone from Aqua Living Spa's told the delivery company to open the packaging to determine if there was any damage to the acrylic. I then got an email from him stating that there would be a 25% restocking fee but they would take care of the shipping charges. His exact words "you will have your spa in 2 weeks". He promised a refund, lied & erased all the text & email between us. The spa hasn't been working correctly since a month after we bought it. Once the spa leaves their facility they throw up their hands and point you to this overwhelmed company that can't keep up with the repairs. Beat local competitors. I sent random texts July 24th and 29th and was told each time the spa was still in production. BBB Business Profiles generally cover a three-year reporting period. He assured me that their warranty team would contact me soon to get the repairs made and that he would send me a link to fill out and that he would get me a 10%-20% refund for my troubles. Unbridled change in a fast-paced world makes the health-enhancing, stress-relieving, exercise-achieveing features of a swim spa a modern necessity. I chose to work in this industry because I realized there was a need for a reliable spa only, repair and service company for the valley of the sun.Aqua Spa specializes in spas … BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Well you guessed it, I didn't hear from them again with an update. Todd the installer was GREAT. When the warranty team finally called I was asked to send pictures, I sent about a dozen pictures and even a video. We have a combined 20 years construction experience in the Austin area. Wow, what a great customer service response. I’m my case that would have meant sacrificing over $1000.00. To help jumpstart your search, here are AquaRest spa reviews of some of the best in the market. Average of 34 Customer Reviews On multiple occasions, we were told that the hot tub was in transit. So finally my original sales rep responded to my pleas on September 9th stating that my tub had been shipped and I should hear form the shipping company soon. He stated he would get back to me with regards to canceling the order and let me know the disposition later in the day. He then said yes, "since you're on the phone with me right now you are all that matters". No return call back. I again explained my position and circumstances and again she stated she would cal her boss and take care of it. All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location. Well. At the time of purchase we were assured that the hot tub would be built and delivered to the Utah outlet, and ready for installation when the home was complete. Designed with durability in mind, this unit is made with a thermal plastic material that can withstand different weather conditions without peeling, rotting or fading. Do you agree with Aqua Living’s star rating? Aqua Living Factory Direct 3939 S 84th St Omaha NE 68124. aqua living GmbH & Co. KG Gartenkamp 211 49492 Westerkappeln Deutschland Telefon: +49 5404 9180-0 E-Mail: Service. As with many other reviews, DO NOT DO BUSINESS with this company. Owners who claim this profile can update information, boost SEO, and more. Well, I tried and he never returned my calls. We delivery right to your home your choice of front or backyard delivery. Got Aqua terra Adrian 1 year ago for 1999.00 with the 1000.00 mark down from Costco on Black Friday and it been the best purchase I’ve made. I have no tub & an out $2671.00. recommend go to your spa store. Residential Pools. The wrapping was in good shape so I signed for delivery and we started moving the spa into place. Aqua Living Factory Outlets sells 110v, 220v, and swim spas at wholesale prices. Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube. He literally told me to get on Amazon and order some in the meantime. we were told one thing and it never happened be aware of these thief's . silent auction.....spa service and repairs. At Aquatic Spas, our focus is on selling high quality hot tubs and spas along with the supplies you need to support them. 57 customer reviews of Aqua Living Factory Outlets. A few days later I received an email back from them indicating they could not return without an authorization from them. Finally, on November 13th I received an email that they have found a repair company to come out, but to not contact them until I receive my parts. He told me to give him a few days to figure out what was going on and he would get back to me. He was quick and efficent with his job. At Living Shore Spa your health and wellness journey is always our priority. CODES (1 days ago) Find a great selection of hot tubs from some of the top brands like Hudson Bay, Plug & Power, and Dr. Wellness. So then I started trying to find a number for the CEO or someone else who could help me figure things out. The Birdeye Score® is calculated based on our proprietary algorithm applied to customers reviews, weighted by a range of different factors. For less than the cost of a H, This profile is powered by Birdeye. As a matter of policy, BBB does not endorse any product, service or business. Aqua Living Factory Outlets 537 Morse Avenue Schaumburg IL 60193. I expressed my dissatisfaction for their lack of communications, timeliness and now having another damaged spa show up and that I felt like I was entitled to some type of compensation for the disaster of an experience I have had with Aqua Living. It is now November and I still do not have my hot tub. I told him to hold on to the tub while I worked with Jay and Richard to figure out what to do. I did not remember that at all and went to find it and in fact there was no indication of any penalty what so ever win the hoittub.com receipt which was thew only one I had received. Aqua Living Factory Outlets is one of the largest maufacturers of swim spas in the world and proudly produces Catalina Swim Spas. I then received an email from the king of dummy’s one, Brian Elmore, who sounds dumber than the proverbial box of rocks. I mean, you can't make this stuff up. Our experience was a positive one. We are the largest tanning bed manufacturer in the country. Delivery day came and we got the spa unloaded without any issues. This place is a fraud!!!!!!!!! I sent that receipt to her with another letter indicating why I had to cancel and she stated she would be forwarding this to her manager. CODES (3 days ago) Find a great selection of hot tubs from some of the top brands like Hudson Bay, Plug & Power, and Dr. Wellness. never received the tube after paying for it. One of the best Hot Tub & Pool, Home Services business at 537 Morse Ave, Schaumburg IL, 60193. I ordered on line from the Austin store. BBB Business Profiles are subject to change at any time. So again I reached out to Aqua Living Factory Outlets and finally got the same women on the phone. I did not get my product when promised. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. All I ever got was that I had to call my original sale rep and he stopped responding as soon as I was point to Richard Moody and Brian Elmore. I ended up paying cash-in-full on May 11th for our G12 spa and resolved myself to waiting a few weeks instead of driving a few hours to the city to do a direct purchase. Featuring luxurious finishes, customizable cabinets, and a selection of accessories. This was our first hot tub purchase from the Lima, Ohio store. Hot Tubs & Spas Hot Tubs & Spas Verified: Claim This Business. If there was a no star option I would put that. DH Outdoor Living Group and Aqualuxe Pools designs and builds luxury custom in-ground swimming pools, outdoor kitchens, pergolas and patios. When we spoke back then he complained to me that he was managing a lot of stores and had over 700 customers he was trying to work with. The next call I got was from some dummy in florida who said he didn’t know what was going on and that the woman in the office was on vacation and he had received a phone call from the shipping agent stating that I was returning the spa. Doug came out, determined it was a faulty GFI and not the tub at all. Menu & Reservations Make Reservations . I would repeatedly send Jay texts and when he didn't have any information I would text Richard and usually didn't get a response. If they do agree to take the spa back prior to delivery they will take a 25% restocking fee and charge you $500.00 for shipping. When I had not heard back a few days later I called again this time leaving a message indicating I had not heard back for confirmation. 1. I sent an email stating I would not be accepting delivery when it arrived. 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